![]() If this doesn't help, you may be facing an issue with your browser or the website, follow these steps to troubleshoot a website issue. If your authenticator is not remembering you for 30 days even though the checkbox is ticked, try logging in to your account on the website. If this doesn't help, try copying and pasting the link into an incognito browser. Making a new request will invalidate any previous requests, even if you haven't received them yet. #Authy desktop not syncing installInstall Authy desktop app - The following steps will work on Linux, Mac and Windows. If you've received the email to disable your authenticator but the link is invalid, try only making one request and waiting for it to arrive. If you are not sure, scan this code with your authenticator to test. Give it around 15 minutes, if it still hasn't arrived follow our advice on not receiving emails. The email to disable your authenticator can sometimes take a little while to come through. If you're sure you've entered the correct code but it's not being accepted make sure the time and timezone on your mobile device and computer are the same. First, its not possible to sync the app with other devices or create a backup of the added accounts. If the option to sync is unavailable in your app you might try using another app like Authy, Google Authenticator, Microsoft Authenticator or Duo Security. ![]() If you've run into a problem with your authenticator app you're in the right place! We've put together some of the most common problems and their solutions below. Google Authenticator presents some downsides, though. We strongly recommend installing Authy on your laptop just in case something happens to your phone. #Authy desktop not syncing how toCommon authenticator issues and how to solve them. ![]()
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